Refund and Returns Policy for Hakimi Safety Products
Thank you for shopping at Hakimi Safety Products. We are committed to providing quality safety equipment and ensuring customer satisfaction. Please review our Refund and Returns Policy to understand our guidelines on returns, refunds, and exchanges.
1. Eligibility for Returns
- Products are eligible for return within 7 days of delivery, provided they are in new, unused condition and in the original packaging.
- To qualify for a return, you must present a valid proof of purchase (order number, receipt, or invoice).
- Certain products, such as custom orders or clearance items, may not be eligible for return. These exceptions will be clearly noted on the product page.
2. Return Process
- Step 1: Contact our Customer Service team at info@hakimisafetyproducts.com to initiate the return process.
- Step 2: Once your return is approved, we will provide you with a return authorization and instructions for shipping the item back.
- Step 3: Return the product to us in its original condition and packaging, including all accessories, manuals, and documentation.
3. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable. If the return is due to our error or a defective product, we will cover the return shipping costs.
4. Exchanges
- If you received a defective or damaged item, please contact us immediately at info@hakimisafetyproducts.com for an exchange.
- Exchanges are only allowed for identical items. If the item is out of stock, you may opt for a full refund or choose an alternative item of equal value.
5. Non-Returnable Items
- Certain items, such as personalized products, clearance items, and items marked “final sale,” are non-returnable and non-refundable.
- For health and safety reasons, certain protective gear and PPE items may also be ineligible for returns. Please contact us for specific inquiries.
6. Late or Missing Refunds
- If you haven’t received a refund after 10 business days, please first check with your bank or credit card provider, as processing times can vary.
- If you still have not received your refund, please contact us at info@hakimisafetyproducts.com for further assistance.
7. Contact Us
- For any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer service team at info@hakimisafetyproducts.com.
