At Hakimi safety products, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and replacement policy to make the process as smooth as possible.
Eligibility:
- Unopened and Unused Items: To be eligible for a return or replacement, items must be in their original condition, unopened, and unused.
- Within the Return Period: Returns and replacements must be requested within 10 days of the original purchase date. After this period, we may not be able to offer a refund or replacement.
How to Request a Return or Replacement:
- Contact Us: To initiate a return or replacement request, please contact our customer service team. Be sure to provide your order number and details about
the item you wish to return or replace. - Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective product.
Refunds and Replacements:
- Refunds: Upon receiving and inspecting your returned item, we will issue a refund to your original payment method. Please allow 2 business days for the refund to be processed
- Replacements: If your item is defective or damaged upon arrival, we will gladly replace it at no additional cost. We may require photo evidence of the damage or defect for verification purposes.
Exclusions:
- Non-Returnable Items: Certain items, such as personalized or custom-made products, may not be eligible for return or replacement.
- Final Sale Items: Clearance or discounted items marked as final sale are not eligible for return or replacement.
Contact Us:
If you have any questions or concerns about our return and replacement policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with us.
Thank you for choosing Hakimi safety products for all your safety needs